AisleSphere Store Return & Refund Policy

Return Window

AisleSphere Store gladly accepts returns submitted within 30 days of the delivery date. To qualify, every item must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging completely intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return even after the 30-day window has passed.

Items that cannot be returned:

• Final sale items (clearly labeled as final sale at the time of checkout)
• Personal care, hygiene, and intimate apparel items that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Items damaged as a result of customer misuse, improper storage, or failure to follow the product handling instructions
• Items sent back after the 30-day return window without prior written authorization from AisleSphere Store support

How to Initiate a Return

1. Send an email to our support team at [email protected] including your complete order number, the specific item(s) you want to return, and a short explanation of the reason. If your return involves damage or a defect, please attach clear photographs of the affected items and their packaging to your initial request.
2. Our team will review your request and, within one business day, provide you with a valid Return Merchandise Authorization (RMA) number, together with return shipping instructions where applicable.
3. Carefully pack the item(s) you are returning so they are protected against damage in transit, and print the issued RMA number clearly and legibly on the outside of the shipping package. Never write directly on the original product packaging.
4. Send the package to the return address listed in your RMA confirmation email, using a shipping method that provides tracking.

Returns that arrive without a valid, active RMA number may be declined upon receipt or may face considerable processing delays. AisleSphere Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once AisleSphere Store has received and inspected your returned item, approved refunds are issued to your original payment method within 3–5 business days. When a damage or defect claim is approved (with valid photo proof supplied upfront), the refund is issued within 1–2 business days of claim approval. Please allow an additional 5–10 business days for the refunded amount to post to your bank or card statement, since timing depends on your financial institution's processing schedule.

Original shipping charges are not refundable unless the return results from an error on our part (for example, we shipped an incorrect or damaged item). AisleSphere Store issues all refunds directly to the original payment method used at checkout; store credit is provided only when the customer explicitly requests it at the time of the return.

Damaged or Incorrect Items

Should your order arrive damaged, include incorrect items, or otherwise differ from its description, please reach out to us within 7 days of delivery with clear photos of the problem, your order number, and a description of the issue. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover every return shipping fee connected with sending back the affected item.

Return Shipping Costs

Customers bear all standard return shipping costs, except when the item is defective, was damaged in transit, or the problem stems from an error made by AisleSphere Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction taken from your total refund amount. Whenever a return is caused by an AisleSphere Store error (incorrect items, shipping damage, or items defective on arrival), we cover 100% of the return shipping costs, with no deductions from your refund.